Privacy Policy
Zoe Watson – Lactation Consultant IBCLC.
Effective date: 31 July 2026
Your privacy is important to me. This Privacy Policy explains how I collect, use, store and protect your personal information when you access my services as a lactation consultant.
I am committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
Who I am
I am Zoe Watson, an independent lactation consultant providing infant feeding support, consultations, workshops and related services.
For the purposes of data protection law, I am the Data Controller responsible for the personal information I collect and process.
What information I collect:
To provide safe and appropriate support, I may collect and process personal information including:
Your name and contact details (such as telephone number, email address and address)
Information about you and your baby, including pregnancy, birth, health, feeding history and infant feeding experiences
Relevant medical or wellbeing information where it is needed to provide appropriate support
Consultation notes and records relating to the support provided
Information provided through enquiries, feedback or communication with me
As infant feeding support may involve health-related information, some of the information I process may be considered special category data under UK GDPR. I will only collect and use this information where it is necessary to provide my services and with appropriate care and confidentiality.
How I collect your information:
I may collect information through:
Online forms on my website
In-person consultations
Telephone conversations
Email communication
Mobile messaging services
Social media messages
Antenatal workshops or other events
Please be aware that social media and messaging platforms have their own privacy policies, and I recommend reviewing these if you choose to contact me through these services.
How I use your information
I use your information to:
Provide safe, personalised infant feeding support
Communicate with you about appointments, enquiries and follow-up support
Maintain accurate professional records
Improve and develop my services
Meet professional, legal and regulatory responsibilities
I will only collect information that is relevant and necessary for providing my services.
How I store and protect your information
I take appropriate steps to keep your personal information secure and confidential.
Information may be stored using trusted digital services, including:
Website services provided through Squarespace
Google Workspace for email and document storage
I use appropriate security measures to protect your information from unauthorised access, loss, misuse or disclosure.
Paper records (where used) will be stored securely and confidentially.
How long I keep your information
I will retain your records securely for as long as required to meet UK legal, professional and insurance requirements.
When information is no longer required, it will be securely deleted or destroyed.
Sharing your information
Your information will be kept confidential and will not be shared with third parties unless:
You have given your explicit consent
Sharing is necessary to provide your care and support
I am required to do so by law
There is a serious concern that you or someone else may be at risk of harm
Where possible, I will discuss any need to share information with you before doing so.
Your rights under UK GDPR
You have rights regarding your personal information, including:
The right to access the information I hold about you
The right to request correction of inaccurate information
The right to request deletion of your information where appropriate
The right to restrict or object to certain processing
The right to withdraw consent where processing is based on consent
If you would like to exercise any of these rights, please contact me using the details provided on my website.
Cookies and website use
My website may use cookies and similar technologies to improve your browsing experience and understand website usage. Details of cookies used will be provided through the website cookie settings where applicable.
Confidentiality and professional practice
I understand that seeking infant feeding support can involve sharing personal and sensitive information. I am committed to providing a safe, respectful and confidential service where families feel listened to and supported.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Zoe Watson – Lactation Consultant
info@zoewatson-lactationconsultant.co.uk
Website- zoewatson-lactationconsultant.co.uk
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in my services, legal requirements or how I process information. The most recent version will always be available on my website.